Safety

Get to know someone first

• Start the conversation in the app. Move to a video or phone call when you’re comfortable — and only when you’re ready.
• Watch for the signs of a scam: declarations of love within days, urgent requests for money, asking you to move to another platform, or stories that don’t add up. Trust your gut.
• Keep personal details (full address, workplace, financial information, passwords, sensitive ID numbers) out of the chat until trust is real.

Before you meet in person

• Pick a public place — a café, restaurant, or community gathering.
• Tell a trusted friend or family member where you’ll be, when, and with whom. Share a photo of the profile if it helps.
• Plan your own ride there and back, and have an exit plan in mind.
• Stay clear-headed. Don’t leave food or drinks unattended; eat and drink only what you’ve ordered.
• If anything feels off, leave. You owe no explanation. Your safety beats politeness, every time.

Meeting at a Meetup

Meetups are member-hosted, real-life gatherings. The same rules apply — meet in public, tell someone where you’ll be, and trust your read of a room. If something happens at a meetup, report it from the meetup page or from Support so we can follow up.

On profiles & messages

From any member’s profile or a chat header you can block them (they won’t see you, you won’t see them) or report a concern. Reports go to our moderation team. Serious or repeated issues can lead to permanent removal.

Manage everyone you’ve blocked under Settings → Blocked people.

Photo verification

Members can take a quick selfie that we compare to their profile photo. When it matches, a verified badge appears on their profile, and other members can filter Discover to show verified profiles only. Verifying yourself is a small thing that builds a lot of trust — start it from your profile.

Photos & personal info

• Use clear, recent photos that show you. Avoid sharing photos you wouldn’t want screenshotted or shared.
• Don’t put your phone number, address, social handles, or income in your bio. Share them privately, and only when you’re ready.
• Never send money to someone you haven’t met, no matter how compelling the story. If you’re asked, report the profile.

Your data

We use your account data to run matching, messages, and safety features. You can download a copy of the data we associate with you from Account → Export my data, and you can delete your account from the same place. For anything else, reach Support.

If you’re in danger

If you or someone else is in immediate danger, contact your local emergency services first. Then, when you can, report what happened through Support so we can take action and help. We work with law enforcement when required.

Helpful resources outside the app:

• U.S.: 911 (emergency) · 988 (Suicide & Crisis Lifeline) · 1-800-799-7233 (National Domestic Violence Hotline)
• U.K.: 999 (emergency) · 116 123 (Samaritans) · 0808 2000 247 (Refuge / National Domestic Abuse Helpline)
• Elsewhere: use your country’s emergency number; international directories such as findahelpline.com list local crisis lines.